Sales conditions


Article 1 - Object


These terms and conditions of sale are for the purchase of products made remotely by means of an electronic network on the website, owned by Louis Big Shoes s.r.l. Each purchase transaction will be governed by the provisions of the Legislative Decree of 22 May 1999 n. 185 and by Legislative Decree no. 196/03 "Code regarding the protection of personal data", which regulates the processing of personal data, also held abroad, carried out by anyone who is resident or is based in Italy.



Article 2 - Acceptance of the general conditions of sale


The Customer, with the electronic submission of his purchase order, declares to have read, the conditions of sale, the payment methods proposed and the entire purchase procedure.



Article 3 - Purchase methods and prices


Buying on the site is simple and intuitive. You can add directly to the cart the selected product and continue purchases or send the order and enter the required data. Furthermore, by purchasing from our website the customer is protected on the authenticity of the products purchased.


The customer who wishes to make a purchase, by clicking on the button required to confirm the order, declares to accept all the conditions of sale. By accepting the terms of sale Louis Big Shoes s.r.l., is relieved of responsibility regarding the issuance of tax documents and / or incorrect deliveries caused by the inclusion of incorrect data by the customer.


Before sending an order, the customer is informed in detail about what he is buying. The total amount of the order is inclusive of shipping costs and VAT at 22%. The availability of products at the time of order confirmation is always in line with the real existence in our warehouses. However, differences may occur with respect to the actual warehouse; in these rare cases, after ascertaining that the product is not available, we will proceed to notify the customer and return the amount paid. Louis Big Shoes S.r.l. declines any responsibility regarding the possibility that, due to particular configurations of the video used by the customer, the colors of the displayed products present color differences with respect to the item delivered. All prices displayed on the website are in € currency (euro) and inclusive of VAT at 22%.



Article 4 - Customer assistance


For any information or communication, you can call the landline number +39 066791677, or send an e-mail to Customer service is available at the following times: Tuesday to Saturday 09:00/13 00 - 16:00/19:00



Article 5 - Shipping and payment methods



The shipping and payment methods can be found on the "Delivery and Payment Conditions" page.


Article 6 - Right of Withdrawal


All products on the website benefit from the right of withdrawal. The current legislation establishes that even without specifying the reasons it is possible to withdraw from the order within 14 days from the delivery date. The customer must express his intention to exercise the right of withdrawal by sending an e-mail to with the word "Reso" and the order number. The intention to withdraw totally or partially must be clear in the e-mail. Should the request be a partial withdrawal, the codes of the items to be returned with relative size must also be indicated in the email.


Before returning a product, we ask you to carefully check that all the conditions described below are strictly adhered to. Louis Big Shoes S.r.l. guarantees that all products before being shipped will be checked by personnel in charge to verify that they are free of faults or defects visible to the naked eye.


The customer to benefit from the right of withdrawal must comply with the following indications:


• request return of goods within 14 days from the date of receipt of the same


• the products must be correctly positioned and packed in the original packaging. The return package must be the same as when the goods were received, tightly closed and sealed with a suitable tape


• in no way must any object or accessory originally applied to the product be removed


• each product must be returned in the same condition in which it was originally shipped, it must not be in any way: stained, damaged, improperly worn, and must not have any scratches due to negligence.


If even one of the conditions mentioned above is not respected, Louis Big Shoes S.r.l. reserves the right not to accept the return, so the goods will be returned back at the customer's expense.


If the right of withdrawal is manifested before the departure of the goods from the warehouses of Louis Big Shoes S.r.l., the full amount of the order will be immediately returned, on the credit card with which the order was paid or by bank transfer.


If the right of total or partial withdrawal occurs after the departure of the order from our warehouses and within 14 days. following the delivery of the goods, the customer can obtain:


Immediate credit of the amount of the returned goods, by bank transfer or credit card with which the order was paid. The shipping costs will be deducted that the courier will charge to Louis Big Shoes S.r.l.




Article 7 - Protection of Privacy


The conditions for the processing of data are visible on the "Privacy" page of the site.